This website is owned by Layered Creations (ABN 52 728 181 322). Throughout these terms and this website, the terms ‘we’, ‘us’ and ‘our’ refers to Layered Creations. Should you have any questions or concerns regarding these terms or policies please contact us.
At Layered Creations we know how important colours can be to your projects and make every effort to represent product colours accurately. However, due to variations in how screens display colour our product images should be used as a guide only. Should you require an exact match for a specific project please contact us before purchasing as we may be able to send you a small sample of the fabric you are considering.
Payment and Delivery Information
All prices on our website are in Australian dollars (AUD). Payment can be made via credit card, direct deposit or using your Paypal account. Orders will be shipped once payment has been received.
After ordering online, you will receive an e-mail from us containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
We use Australia Post to deliver orders and will dispatch them within two (2) business days of receiving your order and payment. Our standard delivery method is via Parcel Post satchel. Postage costs are $7.95 per order for anyone with an Australian delivery address.
You may also choose Express Post for only $14.95 per order to ensure your order arrives as quickly as possible. Express Post is available for anyone with an Australian Delivery address and we will dispatch your Express Post parcel within one (1) business day of receiving your order and payment. Please note that Australia Post’s Express Delivery Network does not cover all areas of Australia. If your delivery address is outside this network area your delivery will not be covered by Australia Post’s ‘Next Day Guarantee’, however Australia Post will use the fastest possible transport links to deliver your parcel.
We also use Australia Post to deliver international orders. Delivery times will vary from country to country. Please contact us for information on postage fees, insurance and signature on delivery costs.
Returns and Refunds
Your satisfaction is very important to us. If you are not completely satisfied with your purchase for any reason please e-mail us within 60 days so that we can resolve any problems.
Faulty or damaged products can be returned to us for replacement, a full refund or store credit for the value of the product plus postage.
If you make a mistake or change your mind after placing your order we would be happy to offer you a store credit for the value of the product. Postage costs for returning the product will be at your own expense.
Should you receive a product that is not the product you ordered please contact us as soon as possible with your order number, the name and quantity of the product you ordered, and the name and quantity of the product you received. If the product and quantity you ordered is still in stock we will dispatch it to you within two (2) business days. If the product you ordered is no longer available, we will provide either a full refund or a store credit as directed by you. Please return the incorrect product to us within fourteen (14) days from the time you receive the goods. Postage costs for returning the product will be reimbursed.
Please note that we are unable to provide refunds, replacements or store credit for gift certificates or patterns; products that have been used; products damaged after delivery; or products that have been dropped or broken. All products must be returned in their original condition.
The best way to notify us of faulty or incorrectly delivered products, or to request a replacement, refund or store credit, is via the contact form on our website. Products should be returned to:
PO Box 1003,
Gwelup, WA, 6018.
Links to Other Websites
Providing you with access to a broad range of information and opportunities to connect with other like-minded people is something we love to do so you will find links to a variety of external organisations and events on our website. We provide these links in good faith but are not responsible for the content, accuracy or privacy practices of the websites we link to.
At Layered Creations we respect your right to privacy and regard customer privacy as an important part of our relationship with you. We also want to provide you with the best possible service and present information on our website that is relevant and tailored to the needs of all of our visitors. For this reason, we may ask you to register or to provide personal information in various places on our website (and related sites).
Collection of Information
We will collect your personal information (eg name, address, telephone number, e-mail address) when you:
– Place an order or purchase goods or services from us;
– Create an account with us;
– Join our mailing list;
– Leave a comment on our blog post;
– Request information, products or services from us;
– Provide us with your personal information and contact details;
– Contact us via the Quick Enquiry form or Contact Form on our website;
– Engage with us through social media.
If you purchase a product or service from us you may also be required to provide financial information such as credit card number and expiration date.
Use of Collected Information
We will only use your personal and financial information to:
– Process and deliver your orders or purchases;
– Work with you to resolve any concerns or issues you may raise or that we may encounter when processing an order;
– Tailor content, services and information to your current and future needs;
– Provide you with updates about our products and services;
– Let you know about events and services that we may be involved in or associated with;
– Send you regularly scheduled newsletters;
– Occasionally provide you with information or offers from one of our trusted partners or associates.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt this information using secure socket layer (SSL) technology. When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website please e-mail us.
Access to Collected Information
You can help us maintain the accuracy of your information by notifying us when you change your address, title, e-mail address or phone number. If you have an account with us you can view and update your information at any time by logging into your account. Alternatively, if at any time you wish to update your information, stop receiving communications from us or no longer desire our service please advise us by e-mail or post to:
PO Box 1003,
Gwelup, WA, 6018.
We may, at our discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Layered Creations does not share any information with third parties for any unknown or unrelated uses.
Other than outlined above, we will not disclose your personal information to third parties unless:
– We have your explicit consent;
– We are required to by law.
Layered Creations may occasionally update this policy. Notice of any revisions will be posted here.
Layered Creations uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Layered Creations or any outside party.
– All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY is an authorised third party processor for all the major Australian banks.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Layered Creations.